Customer Testimonials
Gas Furnace Replacement in Olympia, WA 98512-7705
“Another FIVE STAR service provided by Jim (owner) and Jon! On Sunday, Nov. 26, 2023, I noticed our in home thermostat was blank (not lighted), and no heat. Checked the fuse panel, and the furnace breaker was not tripped. I called Pacific Air and left a message. Within a couple hours, I received a phone call from Jim and explained the situation. He came out within three hours and quickly diagnosed the problem. We needed a new circuit board. He did not have one onboard and stated they would look for a new one on Monday. We received a phone call Monday morning stating they would be back out at our house late afternoon to install the new circuit board. Jon did the install. He was very conscientious, and thorough. An hour later, the furnace was back up and running perfectly! Thank you so much for the quick turnaround time and professionalism! We have been customers for nearly 20 years. Always very satisfied with their work!”
– John B.
Heat Pump Maintenance in Olympia, WA 98506
“We've relied on the folks at Pacific Air for years, and just had another great experience.
They do great work promptly and with a friendly and professional approach. From answering the phone through on-site service and on-line invoicing and payment – Pacific Air just makes it easy! Price is more than fair for reliable top quality service with no up-sell and no unneeded repairs!”
– Abigail C.
Air Duct Maintenance in Olympia, WA 98613
“Had my heater ducts cleaned. The crew showed up, taped up all the registers and hooked the industrial vacuum. They cleaned each duck and return. Since it’s been a “while” since I’ve had them cleaned I was not surprised by the amount of dust/dirt that was extracted. I feel very relieved that the quality of air is now clean and way more healthy. I like using a local business and wholeheartedly recommend Pacific Air Heating and AC in Olympia.”
– Hector A.
Gas Furnace Maintenance in Olympia, WA 98512
“19/11/22- Friday afternoon our thermostat displayed an alert code(15291NMW7G: Err 22.01) The heat pump was non-operational and the furnace burner igniter was not functioning properly. We called multiple companies in the surrounding area but no one could send anyone out until next week on Monday at the earliest and in most cases Wednesday was the typical response we received. With last night’s temperature expected to reach down into the low 20 degrees, time was working against us. Fortunately Pacific Air responded and they were able send one of their tech’s out first thing 8:30 am Saturday morning to run a diagnostic. Eric, the technician they dispatched arrived ahead of schedule. From the get-go it was apparent Eric was highly skilled and took pride in his craftsmanship, his professionalism was second to none. He went above and beyond, walking me through the entire situation step by step, giving a detailed explanation of the process. He answered all of my questions so that I was able to understand, imparting his knowledge on me. Pacific Air’s Integrity, approach and drive to take the initiative speaks volumes to how they operate. To top it all off they offer very competitive prices for their services, add all this together and you just scored a lifelong customer. If I could give another star I would without hesitation, Pacific Air is the gold standard. I hope that this review at least scratches the surface, expressing my level of gratitude for restoring the heat in our home, Thank you Eric you crushed it!”
– Troy T.
Air Duct Replacement in Olympia, WA 98501
“Thank you! Your Company added air conditioning to our furnace in 2021. It works wonderfully! Eric and John came over in Sept. 2022 for the first service. We had a problem with the airflow in one bedroom, so Eric checked it out and also came over a week later to replace ducting that had been ruined by pests. He is very professional and makes sure to show the homeowner pictures of what's going on. Thank you, Eric! You're a tremendous asset to Pacific Air Heating & Air Conditioning! You are an all around great guy!”
– Vicki M.
Heat Pump Installation in Lacey, WA 98513
“Very happy with the installation of my heat pump & gas water heater. The installation went very smoothly & I was very pleased with the work & customer service displayed by Phil. He made sure everything was completed perfectly & on schedule. He even installed the outside unit himself. Great job Phil & to everyone at Pacific Air”
– Stanley C.
Heat Pump Maintenance in Lacey, WA 98503
“I had no idea what I would get when I called Pacific Air but I am more than happy. Kyle has great customer service skills and did a thorough maintenance job on both my heat pump and furnace. Most of all I find this company honest and goes the extra mile. Thanks again I will pass along your company to my friends and family.”
– Paul H.
Gas Furnace Repair in Tumwater, WA 98501
“The only company to respond when our furnace burner failed to ignite on Christmas Eve, 2021, a day before a very cold weather event was to unfold. Phil, the technician was super – knowledgeable and professional in every respect, identifying and correcting the problem within minutes. Outstanding!
In the next year or two, we intend to replace our homes heating system with something more energy – efficient and after this experience, we will definitely begin with an estimate from Pacific Air. Thank you!”
– Steve C.
Heat Pump Installation in Olympia, WA 98502
“We are very pleased with our new heat pump. Its operation has exceeded our expectations. We are particularly pleased with the efforts of Pacific’s representatives in installing the system and interacting with us during the process. Jim, Phil, Brandon, and Jed were professional and courteous at all times. We are especially appreciative of their patience in answering our questions about the system and installation and their willingness to go above and beyond to ensure that the heat pump’s operation would enhance our enjoyment of our home.”
– John & Paula H.
Gas Furnace Maintenance in Olympia, WA 98512
“We have been long-time customers of Pacific Air. On October 7, 2021, we had technician Eric out at our house for furnace, heat pump, and freestanding gas stove service. Eric was here for quite some time and was meticulous and thorough. He is very courteous, friendly, knowledgeable, and professional. Good to know we will see him again in November to replace a crucial furnace part. Pacific Air – you have a FIVE STAR employee! Thanks again.”
– John B.
Need HVAC Service?
Contact the experts at Pacific Air Heating & Air Conditioning.
Call us at 360-357-4328!
Pacific Air Heating and Air Conditioning services Olympia, Lacey, Tumwater, Dupont, Rainier, Rochester, Shelton, Tenino, Yelm, and the surrounding Washington communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 360-357-4328, or request service online today.