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Customer Testimonials


Gas Furnace Repair in Olympia, WA 98506

“very impressed”

– Gordon B.

Heat Pump Installation in Tacoma, WA 98445

“We simply cannot rate our experiences with Pacific Air highly enough. From initial installation to maintenance to purchase follow-up; they have exceeded any expectation we have had with their outstanding Customer Service. We shopped around extensively before purchasing our new Heat Pump and Furnace. Yes, there are less expensive quotes out there but as we found out the hard way, when purchasing such a critical and large investment for our home, you truly get what you pay for.

We decided to go with Pacific Air because of the professional and personable estimate we received in addition to the extensive research we did on the equipment and service of prior customers. BEST DECISION we ever made. From the moment they arrived to install our new system, follow-up care, always being there to answer questions or concerns when they arise-they have gone above and beyond to address any issue we may have.

We simply cannot stress enough what an outstanding company Pacific Air is and are referring all friends and family to them. If you are "on the fence" on what company you can trust for Heating and Air Conditioning, we cannot stress enough that Pacific Air is the most trustworthy, honest and they truly care about their customer's satisfaction and comfort.

Thank you for everything!”

– Brian and Anna S.

Gas Furnace Repair in Olympia, WA 98506

“Phil was professional, answered my questions and there were no surprises from the original estimate. I am a Very happy customer”

– Steven C.

Electric Furnace Repair in Lacey, WA 98513

“Eric showed on short notice was very professional and even put on shoe covers to protect the floors. Eric is very knowledgeable and explained everything he was doing. I highly recommend Pacific Air and will certainly use them for all future HVAC needs. Thank you very much.”

– Gary F.

Heat Pump Maintenance in Olympia, WA 98516

“Kyle did annual maintenance for myself and my mother. He was prompt..friendly..knowledgeable and professional. Office employees very courteous. I highly recommend this company as does my 85 year old mother.”

– Sherri C.

Gas Furnace Maintenance in Olympia, WA 98502

“Carl was early. He clearly explained what he would be checking during my furnace check-up/maintenance call, and asked if I had any particular concerns. He addressed all of them promptly and with great professionalism. He successfully got the furnace to generate nearly 10% more heat, all within the base service fee. I felt the improvement almost immediately!

Pacific Air installed the furnace when the house was owned by someone else. It was my first interaction with the company, but won’t be my last. Thank you!”

– Nan P.

Heat Pump Repair in Olympia, WA 98501

“Our furnace motor was not properly functioning, and through a procurement process of multiple companies within the local area, we contacted Pacific Air. We found their information easily through a google search for furnace repair. I have to say, it was the initial contact with the office staff for the selection of the company to provide service for our system. The timing and on-site service concreted our belief that we selected the right company to educate us of our heating system and the pricing of their service to complete the repair. In my career of dealing with contracts, Pacific Air is truly a responsive and responsible contractor. 5 stars!”

– David B.

Gas Furnace Repair in Tumwater, WA 99512

“I called Pacific for a second opinion after 5 visits from Black Hills and their recommendation to replace the heat exchanger for $1,500 or better yet a new furnace for over $5,000! After explaining the long story to the front desk gal, and asking if Pacific had an experienced Tech that was expert on diagnostic issues, she recommended Phil. Made an appointment and when Phil came out , it took him less than 10 minutes to find the condensation trap was installed sideways and thus not draining properly causing the intermittent shut off! Wow! Thank you so much for HONEST and proficient master techs like Phil with tons of experience and the integrity to stick to a simple(inexpensive) fix! What a concept! You have a new loyal customer because of Phil! Thanks again!”

– Matthew B.

Air Forced Furnace Maintenance in Tumwater, WA 98512

“I always watch to ask any questions & learn. The treck listened to & answered my questions. He did what I thought was a great job in checking out my furnace. Since my furnace was 1st hooked up I always thought the heat flow felt on the cool side–he made a change and I was delighted to feel air flow that felt warmer!!! I was very happy with the service performed.”

– Mary L.

Heat Pump Maintenance in Olympia, WA 98513

“We had routine maintenance done on the heat pump and the technician (Kyle Rodgers) also addressed an issue with a fireplace that would not light. The technician was friendly, polite and timely. He is also very knowledgeable and efficient. He took the time to explain issues about the fireplace which will be useful to us in the future.”

– Kathleen C.

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Need HVAC Service?

Contact the experts at Pacific Air.

Call us at 360-357-4328!

Pacific Air Heating and Air Conditioning services Olympia, Lacey, Tumwater, Dupont, Rainier, Rochester, Shelton, Tenino, Yelm, and the surrounding Washington communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 360-357-4328, or request service online today.