Customer Testimonials
Gas Furnace Repair in Other, WA 98531
“I really liked the technicians that came out to solve a problem with one of my furnaces. They were thorough in double checking everything and answering my questions. Very polite and easy to talk to. I don’t often call on businesses for repairs but I do know that they have my business. I will always call them! Thank you so much for solving the issues I had with my furnace. You were very thorough and honest and good!”
– William S.
Gas Furnace Repair in Olympia, WA 98516
“Our furnace stopped working. We called Pacific Air and they sent John out the same day. He diagnosed a faulty blower motor. The owner quickly followed up and gave us a range of options to address the problem and the costs associated with thise options. We opted to have replace the blower motor. John came back the next day to remove the motor so they could secure a replacement. As he was dismantling the furnace, he discovered a capacitor that he couldn’t see before, which he then tested and found to be faulty. Fortunately, he had a replacement in his van! He installed it and put everything back together, including relocating the capacitor so that it could be easily tested and replaced in the future if necessary. He was exceptionally polite and professional. He explained exactly what he was doing and why. He also thoroughly tested the system for functionality and safety and cleaned up after himself. We can’t thank Pacific Air and John enough for the great service!”
– Bill B.
Heat Pump Repair in Olympia, WA 98512
“Arrived 2/1-2 hours late. Took 15
Minutes to take panel off to tell me blower module froze up. Said office would give me price and availability when could get part in and schedule installation. Told me that would be $250 for consultation!!!! Are you kidding me? Never gave me an idea what this consultation would cost when I set appointment?!?!”
– Vicki S.
Heat Pump Maintenance in Olympia, WA 98501
“We bought a heat pump from Pacific Air a year ago and just had our first year maintenance appointment. Michael did a fantastic job in inspecting parts, cleaning filters and giving a full explanation of what he did and offered answers to any of our questions. What a professional and personable young man!! Thank you”
– Michele B.
Heat Pump Installation in Lacey, WA 98503
“From start to finish they did an excellent job. They also went over everything to make sure I was comfortable with the new air handler and heat pump.”
– Orris B.
Gas Furnace Replacement in Olympia, WA 98512-7705
“Another FIVE STAR service provided by Jim (owner) and Jon! On Sunday, Nov. 26, 2023, I noticed our in home thermostat was blank (not lighted), and no heat. Checked the fuse panel, and the furnace breaker was not tripped. I called Pacific Air and left a message. Within a couple hours, I received a phone call from Jim and explained the situation. He came out within three hours and quickly diagnosed the problem. We needed a new circuit board. He did not have one onboard and stated they would look for a new one on Monday. We received a phone call Monday morning stating they would be back out at our house late afternoon to install the new circuit board. Jon did the install. He was very conscientious, and thorough. An hour later, the furnace was back up and running perfectly! Thank you so much for the quick turnaround time and professionalism! We have been customers for nearly 20 years. Always very satisfied with their work!”
– John B.
Heat Pump Maintenance in Olympia, WA 98506
“We've relied on the folks at Pacific Air for years, and just had another great experience.
They do great work promptly and with a friendly and professional approach. From answering the phone through on-site service and on-line invoicing and payment – Pacific Air just makes it easy! Price is more than fair for reliable top quality service with no up-sell and no unneeded repairs!”
– Abigail C.
Air Duct Maintenance in Olympia, WA 98613
“Had my heater ducts cleaned. The crew showed up, taped up all the registers and hooked the industrial vacuum. They cleaned each duck and return. Since it’s been a “while” since I’ve had them cleaned I was not surprised by the amount of dust/dirt that was extracted. I feel very relieved that the quality of air is now clean and way more healthy. I like using a local business and wholeheartedly recommend Pacific Air Heating and AC in Olympia.”
– Hector A.
Gas Furnace Maintenance in Olympia, WA 98512
“19/11/22- Friday afternoon our thermostat displayed an alert code(15291NMW7G: Err 22.01) The heat pump was non-operational and the furnace burner igniter was not functioning properly. We called multiple companies in the surrounding area but no one could send anyone out until next week on Monday at the earliest and in most cases Wednesday was the typical response we received. With last night’s temperature expected to reach down into the low 20 degrees, time was working against us. Fortunately Pacific Air responded and they were able send one of their tech’s out first thing 8:30 am Saturday morning to run a diagnostic. Eric, the technician they dispatched arrived ahead of schedule. From the get-go it was apparent Eric was highly skilled and took pride in his craftsmanship, his professionalism was second to none. He went above and beyond, walking me through the entire situation step by step, giving a detailed explanation of the process. He answered all of my questions so that I was able to understand, imparting his knowledge on me. Pacific Air’s Integrity, approach and drive to take the initiative speaks volumes to how they operate. To top it all off they offer very competitive prices for their services, add all this together and you just scored a lifelong customer. If I could give another star I would without hesitation, Pacific Air is the gold standard. I hope that this review at least scratches the surface, expressing my level of gratitude for restoring the heat in our home, Thank you Eric you crushed it!”
– Troy T.
Air Duct Replacement in Olympia, WA 98501
“Thank you! Your Company added air conditioning to our furnace in 2021. It works wonderfully! Eric and John came over in Sept. 2022 for the first service. We had a problem with the airflow in one bedroom, so Eric checked it out and also came over a week later to replace ducting that had been ruined by pests. He is very professional and makes sure to show the homeowner pictures of what's going on. Thank you, Eric! You're a tremendous asset to Pacific Air Heating & Air Conditioning! You are an all around great guy!”
– Vicki M.
Need HVAC Service?
Contact the experts at Pacific Air Heating & Air Conditioning.
Call us at 360-357-4328!
Pacific Air Heating and Air Conditioning services Olympia, Lacey, Tumwater, Dupont, Rainier, Rochester, Shelton, Tenino, Yelm, and the surrounding Washington communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 360-357-4328, or request service online today.