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Customer Testimonials


Heat Pump Maintenance in Lacey, WA 98503

“I had no idea what I would get when I called Pacific Air but I am more than happy. Kyle has great customer service skills and did a thorough maintenance job on both my heat pump and furnace. Most of all I find this company honest and goes the extra mile. Thanks again I will pass along your company to my friends and family.”

– Paul H.

Gas Furnace Repair in Tumwater, WA 98501

“The only company to respond when our furnace burner failed to ignite on Christmas Eve, 2021, a day before a very cold weather event was to unfold. Phil, the technician was super – knowledgeable and professional in every respect, identifying and correcting the problem within minutes. Outstanding!
In the next year or two, we intend to replace our homes heating system with something more energy – efficient and after this experience, we will definitely begin with an estimate from Pacific Air. Thank you!”

– Steve C.

Heat Pump Installation in Olympia, WA 98502

“We are very pleased with our new heat pump. Its operation has exceeded our expectations. We are particularly pleased with the efforts of Pacific’s representatives in installing the system and interacting with us during the process. Jim, Phil, Brandon, and Jed were professional and courteous at all times. We are especially appreciative of their patience in answering our questions about the system and installation and their willingness to go above and beyond to ensure that the heat pump’s operation would enhance our enjoyment of our home.”

– John & Paula H.

Gas Furnace Maintenance in Olympia, WA 98512

“We have been long-time customers of Pacific Air. On October 7, 2021, we had technician Eric out at our house for furnace, heat pump, and freestanding gas stove service. Eric was here for quite some time and was meticulous and thorough. He is very courteous, friendly, knowledgeable, and professional. Good to know we will see him again in November to replace a crucial furnace part. Pacific Air – you have a FIVE STAR employee! Thanks again.”

– John B.

Air Conditioner Replacement in Olympia, WA 98501

“Pacific Air Heating and AC recently replaced an aging furnace and air conditioner at my home. From start to finish, the experience could not have been any better. Randy provided the estimate and we worked together to find products that would fit my needs and my budget. Brandon installed the units and took his time to walk me through all the new features and answer any questions. When I called the office, it was easy to reach a real person instead of having to go through a phone system that always send you to voicemail. Having worked with other companies in the area, this company is a standout. They were prompt, professional, easy to work with, and delivered high quality products and installation. I would highly recommend without reservations and look forward to calling them in the future for maintenance or other needs.”

– Courtney T.

Heat Pump Maintenance in Olympia, WA 98513

“Thanks always for the excellent service.”

– Evelyn B.

Gas Furnace Installation in Olympia, WA 98502

“Pacific Air has serviced our heating and cooling system for years. They are reliable and operate with high integrity. When it came to replacing the furnace, we didn’t even bother getting other quotes. We trust Pacific Air and they have never let us down. A truly great local company that Olympia should be proud of.”

– Dino P.

Gas Fireplace Repair in Lacey, WA 98503

“I bought my house in May of 2020. For the past three weeks, I noticed my gas fireplace extinguishing after about 30 minutes of it burning. I called a hearth company in Olympia: they told me they can’t service my fireplace because it’s more than 20 years old. I then called another local hearth company and they told me they were booked up until May of this year, but they referred me to Pacific Air Heating Air Conditioning. Eric showed up today, and I informed him of the issue. Eric took the time to explain what was wrong with my fireplace: the Thermopile Generator needed to be replaced. Additionally, I asked Eric to arrange the ceramic wood to assimilate campfire logs arranged in a semi-vertical manner. Eric was very professional and very informative, and he took the time to explain the mechanics of my gas fireplace. Eric vacuumed the debris and cleaned the glass. My fireplace works like a champ now!! KUDOS to Eric and PAHAC!! I will DEFINITELY call PAHAC for future HVAC and gas fireplace maintenance and repairs!

– Ernie G.

Gas Fireplace Maintenance in Lacey, WA 98513

“Eric came to service my gas fireplace and I can tell you that he was more than 5 stars. What a fine young technician, the work he did was more than I could have asked for. My fireplace looks like new and works wonderfully.
Thank you, Eric.”

– John W.

Heat Pump Maintenance in Olympia, WA 98506

“Great service , very professional and respectful.”

– Gary D.

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Need HVAC Service?

Contact the experts at Pacific Air Heating & Air Conditioning.

Call us at 360-357-4328!

Pacific Air Heating and Air Conditioning services Olympia, Lacey, Tumwater, Dupont, Rainier, Rochester, Shelton, Tenino, Yelm, and the surrounding Washington communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 360-357-4328, or request service online today.