Customer Testimonials
Gas Furnace Maintenance in Olympia, WA 98512
“19/11/22- Friday afternoon our thermostat displayed an alert code(15291NMW7G: Err 22.01) The heat pump was non-operational and the furnace burner igniter was not functioning properly. We called multiple companies in the surrounding area but no one could send anyone out until next week on Monday at the earliest and in most cases Wednesday was the typical response we received. With last night’s temperature expected to reach down into the low 20 degrees, time was working against us. Fortunately Pacific Air responded and they were able send one of their tech’s out first thing 8:30 am Saturday morning to run a diagnostic. Eric, the technician they dispatched arrived ahead of schedule. From the get-go it was apparent Eric was highly skilled and took pride in his craftsmanship, his professionalism was second to none. He went above and beyond, walking me through the entire situation step by step, giving a detailed explanation of the process. He answered all of my questions so that I was able to understand, imparting his knowledge on me. Pacific Air’s Integrity, approach and drive to take the initiative speaks volumes to how they operate. To top it all off they offer very competitive prices for their services, add all this together and you just scored a lifelong customer. If I could give another star I would without hesitation, Pacific Air is the gold standard. I hope that this review at least scratches the surface, expressing my level of gratitude for restoring the heat in our home, Thank you Eric you crushed it!”
– Troy T.
Air Duct Replacement in Olympia, WA 98501
“Thank you! Your Company added air conditioning to our furnace in 2021. It works wonderfully! Eric and John came over in Sept. 2022 for the first service. We had a problem with the airflow in one bedroom, so Eric checked it out and also came over a week later to replace ducting that had been ruined by pests. He is very professional and makes sure to show the homeowner pictures of what's going on. Thank you, Eric! You're a tremendous asset to Pacific Air Heating & Air Conditioning! You are an all around great guy!”
– Vicki M.
Heat Pump Installation in Lacey, WA 98513
“Very happy with the installation of my heat pump & gas water heater. The installation went very smoothly & I was very pleased with the work & customer service displayed by Phil. He made sure everything was completed perfectly & on schedule. He even installed the outside unit himself. Great job Phil & to everyone at Pacific Air”
– Stanley C.
Heat Pump Maintenance in Lacey, WA 98503
“I had no idea what I would get when I called Pacific Air but I am more than happy. Kyle has great customer service skills and did a thorough maintenance job on both my heat pump and furnace. Most of all I find this company honest and goes the extra mile. Thanks again I will pass along your company to my friends and family.”
– Paul H.
Gas Furnace Repair in Tumwater, WA 98501
“The only company to respond when our furnace burner failed to ignite on Christmas Eve, 2021, a day before a very cold weather event was to unfold. Phil, the technician was super – knowledgeable and professional in every respect, identifying and correcting the problem within minutes. Outstanding!
In the next year or two, we intend to replace our homes heating system with something more energy – efficient and after this experience, we will definitely begin with an estimate from Pacific Air. Thank you!”
– Steve C.
Heat Pump Installation in Olympia, WA 98502
“We are very pleased with our new heat pump. Its operation has exceeded our expectations. We are particularly pleased with the efforts of Pacific’s representatives in installing the system and interacting with us during the process. Jim, Phil, Brandon, and Jed were professional and courteous at all times. We are especially appreciative of their patience in answering our questions about the system and installation and their willingness to go above and beyond to ensure that the heat pump’s operation would enhance our enjoyment of our home.”
– John & Paula H.
Gas Furnace Maintenance in Olympia, WA 98512
“We have been long-time customers of Pacific Air. On October 7, 2021, we had technician Eric out at our house for furnace, heat pump, and freestanding gas stove service. Eric was here for quite some time and was meticulous and thorough. He is very courteous, friendly, knowledgeable, and professional. Good to know we will see him again in November to replace a crucial furnace part. Pacific Air – you have a FIVE STAR employee! Thanks again.”
– John B.
Air Conditioner Replacement in Olympia, WA 98501
“Pacific Air Heating and AC recently replaced an aging furnace and air conditioner at my home. From start to finish, the experience could not have been any better. Randy provided the estimate and we worked together to find products that would fit my needs and my budget. Brandon installed the units and took his time to walk me through all the new features and answer any questions. When I called the office, it was easy to reach a real person instead of having to go through a phone system that always send you to voicemail. Having worked with other companies in the area, this company is a standout. They were prompt, professional, easy to work with, and delivered high quality products and installation. I would highly recommend without reservations and look forward to calling them in the future for maintenance or other needs.”
– Courtney T.
Heat Pump Maintenance in Olympia, WA 98513
“Thanks always for the excellent service.”
– Evelyn B.
Gas Furnace Installation in Olympia, WA 98502
“Pacific Air has serviced our heating and cooling system for years. They are reliable and operate with high integrity. When it came to replacing the furnace, we didn’t even bother getting other quotes. We trust Pacific Air and they have never let us down. A truly great local company that Olympia should be proud of.”
– Dino P.
Need HVAC Service?
Contact the experts at Pacific Air Heating & Air Conditioning.
Call us at 360-357-4328!
Pacific Air Heating and Air Conditioning services Olympia, Lacey, Tumwater, Dupont, Rainier, Rochester, Shelton, Tenino, Yelm, and the surrounding Washington communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 360-357-4328, or request service online today.