“May 30, 2020 – Found we had no hot water this morning at 10 a.m. It's a gas hot water heater. Tried to reignite the pilot a few times with no success.

I called Pacific Air. They did the install of the hot water heater back in 2009, along with the upgraded furnace and heat pump. I left a message about the situation. Received a call back in 15 minutes. I described the issue to Jim. He said he would notify the on-call tech to respond. Phil arrived within 40 minutes. Funny, he was the tech that did the install of the furnace, heat pump and hot water heater. The issue was fairly minor – a cleaning and a couple adjustments only. He was here less than an hour. Hot water is back! Yea!

Reasonable price considering a weekend call out. Pacific Air is a great company – reliable, professional, friendly staff, and great products. I highly recommend them! 😃”

– John B.