“19/11/22- Friday afternoon our thermostat displayed an alert code(15291NMW7G: Err 22.01) The heat pump was non-operational and the furnace burner igniter was not functioning properly. We called multiple companies in the surrounding area but no one could send anyone out until next week on Monday at the earliest and in most cases Wednesday was the typical response we received. With last night’s temperature expected to reach down into the low 20 degrees, time was working against us. Fortunately Pacific Air responded and they were able send one of their tech’s out first thing 8:30 am Saturday morning to run a diagnostic. Eric, the technician they dispatched arrived ahead of schedule. From the get-go it was apparent Eric was highly skilled and took pride in his craftsmanship, his professionalism was second to none. He went above and beyond, walking me through the entire situation step by step, giving a detailed explanation of the process. He answered all of my questions so that I was able to understand, imparting his knowledge on me. Pacific Air’s Integrity, approach and drive to take the initiative speaks volumes to how they operate. To top it all off they offer very competitive prices for their services, add all this together and you just scored a lifelong customer. If I could give another star I would without hesitation, Pacific Air is the gold standard. I hope that this review at least scratches the surface, expressing my level of gratitude for restoring the heat in our home, Thank you Eric you crushed it!”

– Troy T.